Welcome to Kit Melody (“we”, “our”, or “us”). These Terms and Conditions govern your use of kitmelody.com (the “Site”) and all purchases made through our online store specializing in premium instrument-building components for luthiers and craftsmen.

By accessing our Site or making a purchase, you agree to these Terms. Please read them carefully before placing an order.

1. Our Products and Services

Kit Melody provides high-quality components for instrument builders, including:

  • Acoustic and archtop guitar parts
  • Specialized hardware (bridges, tailpieces, binding materials)
  • Electronic components (pickups, capacitors)
  • Luthier tools and finishing supplies
  • Apparel and accessories

Product Characteristics

Our products are designed for professional instrument building. Many components are precision-cut or specialized, which affects return eligibility (see Section 6). We provide detailed product descriptions and encourage customers to review them carefully before purchasing.

2. User Obligations and Responsibilities

As a Kit Melody customer, you agree to:

  • Provide accurate account and payment information
  • Use products only for their intended instrument-building purposes
  • Comply with all applicable laws regarding imported materials
  • Review product specifications carefully before ordering
  • Understand that some materials may require professional installation
  • Not reproduce, duplicate, or resell our products without authorization

3. Ordering and Payment Terms

Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with details. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or product unavailability.

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing and Taxes

All prices are in USD. Customers are responsible for any customs duties, taxes, or fees imposed by their country. We collect sales tax for orders shipped to Colorado.

4. Shipping Policy

Shipping Options

  • Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, 15-25 business days after shipment

Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times are estimates and may vary due to customs processing.

Order Tracking

Tracking information is provided via email when your order ships. Customers are responsible for providing accurate shipping addresses.

5. Returns and Exchanges

Eligibility

Return requests must be made within 15 days of receipt. Items must be:

  • Unused and in original condition
  • In original packaging with all protective materials
  • Accompanied by proof of purchase

Non-Returnable Items

Due to their specialized nature, these items cannot be returned:

  • Opened hardware/packages
  • Pickups and electronic components
  • Custom-cut wood products (bending sides, binding)
  • Items marked “final sale”

Return Process

  1. Contact us at [email protected] within 15 days
  2. Wait for approval and RMA number
  3. Package securely with original materials
  4. Ship to our Colorado address
  5. Wait for inspection and processing

Note: Customers are responsible for return shipping costs unless the return results from our error. We recommend using trackable, insured shipping for valuable components.

6. Intellectual Property

All content on the Site (logos, product designs, text, images) is owned by Kit Melody and protected by intellectual property laws. You may not:

  • Reproduce, modify, or distribute our content without permission
  • Use our branding to imply endorsement
  • Reverse engineer or replicate our proprietary products

7. Liability Limitations

Product Use

Kit Melody components are sold for professional instrument building. We’re not liable for:

  • Improper installation or use of products
  • Modifications made to our components
  • Injuries resulting from tool use

General Limitations

To the extent permitted by law, Kit Melody shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays due to circumstances beyond our control
  • Errors in product descriptions or pricing

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information.

9. Governing Law

These Terms shall be governed by Colorado law. Any disputes shall be resolved in the state or federal courts located in Jefferson County, Colorado.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our Site with the effective date.

11. Contact Us

For questions about these Terms:

Kit Melody Sales Store
12245 West 71st Place
Arvada, CO 80004 USA
Email: [email protected]