Privacy Policy

At Kit Melody (“we”, “us”, or “our”), we value your trust as much as we value craftsmanship in instrument building. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kitmelody.com (the “Site”).

1. Information We Collect

We collect information to provide better services to all our builders and musicians:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information (processed securely through our PCI-compliant gateway), and phone number.
• Transaction Data: Details about purchases you’ve made, including products ordered, payment method, and transaction amounts.
• Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access our Site.
• Usage Data: Information about how you use our Site, products, and services.
• Communication Data: Records of your communications with us via email or phone.

2. How We Use Your Information

We use your information with the same precision we apply to selecting tonewoods:

• To process and fulfill your orders for instrument-building supplies
• To provide customer support and respond to inquiries
• To improve our products, services, and website functionality
• To prevent fraud and enhance security (using industry-standard 256-bit SSL encryption)
• To send you relevant product updates or promotional offers (only with your consent)
• To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your data with the same care we apply to crafting fine instruments:

• Service Providers: We share necessary information with trusted third parties who assist us in operating our website, conducting business, or servicing you (payment processors, shipping carriers), all bound by confidentiality agreements.
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset.
• Never Sold: We do not sell, trade, or rent your personal identification information to others.

4. Data Storage and Security

We implement security measures as carefully as we select our luthier supplies:

• All transactions are processed through a PCI-compliant payment gateway with 256-bit SSL encryption
• We store personal data only as long as necessary for the purposes outlined in this policy
• While we strive to protect your information, no electronic transmission or storage is 100% secure
• International data transfers comply with applicable data protection laws

5. Your Rights

You have rights regarding your personal information, just as you have creative control over your instrument builds:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing your data
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Necessary for the website to function (e.g., shopping cart)
• Analytics Cookies: Help us understand how visitors interact with our Site
• Preference Cookies: Remember your choices (like language preference)
• Advertising Cookies: Used to deliver relevant ads (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our Site with a revised “Last Updated” date. We encourage you to review this policy occasionally.

8. Contact Us